Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
This policy explains our online information practices and the choices you can make about the way your information is collected and used.
By using this site you agree to our policy. To make this notice easy to find, we make it available on our homepage and at other points on our site.
Collection of Personal Information
By information, we mean information about you collected through our website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services.
The personal information we collect includes your name and email address. Other personal information that you submit is clearly labelled at the time you submit it and may include other contact information, preferences, interests and details about your pet(s).
We use the information that we collect to fulfil your requests for information, understand your needs, provide our services, fulfil any purchase you may have made, for internal records, to send you our newsletter, contact you regarding eg new promotions and events and to improve our website.
When submitting any information on our website you expressly authorize us to use your personal information as explained in this policy, and you consent to receiving commercial email from us and any of our other businesses. You can expect to receive newsletters, promotions, and other similar offers. Should you wish to discontinue receiving these emailings please simply unsubscribe using the link in the email you receive. We will retain your email details in order to communicate directly and individually with you regarding our services.
We do not currently sell services or products directly on our site. If we do so in future, this section will apply. If you pay for anything on our site using a credit or debit card, we collect the personal information needed to complete the transaction. This information includes your name, card number, and other necessary information, all of which is clearly labelled on the form you use to submit payment. We use a third party credit card processing company to process your payment. We transfer your payment information and you authorize us to do so to this company solely for this purpose. The credit card company does not retain, share, store, or use personally identifiable information for any other purposes. We do not store credit card details.
Anything you send us, post on our site, or use with our services, such as blog postings or videos, or if others send us anything about your activities or postings, we may collect into a file specific to you. We use this information to resolve disputes and to troubleshoot problems.
We may share your information with our employees, contractors, agents and professional advisors. To provide services to you, we may sometimes use other businesses to perform certain specialized services such as data processing, web development or other technology services. In such instances, we may provide your personal information to those businesses, but they are not permitted to retain or use your information for any other purpose.
We do also occasionally enter into joint projects with other organisations, so that we can offer a fuller service to you. At these times it may be necessary to allow third party agents and joint venture parties access to your information to provide these services. This access is strictly limited to these specific companies and for specific purposes and activities related to marketing and promoting events such as workshops and training which we believe may be of interest to you.
We take measures to prevent the loss, misuse, or alteration of your information by carefully limiting access to the database in which your personal information is stored.
However, it is still possible for your private communications and other personal information to be disclosed in ways not otherwise described in this policy. For example, although we use firewalls to protect your details, we cannot completely guarantee the security of your information as this is simply not possible when data is transferred on the internet.
We will not sell or rent your information. However, as our business develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. So, in the event that the assets of our business / company in whole or in parts are acquired by a third party, then customer information, including any visitor information collected through our websites or our services, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified their personal information is provided to the new corporate entity or asset purchaser.
We may also disclose information to the government or its agencies under certain circumstances. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we believe necessary or appropriate in connection with an investigation of wrongful conduct. We may also (and you authorise us to) disclose personal information about you to credit agencies, collection agencies and/or merchant database agencies, as we think appropriate.
Cookies are pieces of information that a website transfers to a user’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you, by saving your preferences while you’re at a site.
By showing how and when visitors use the site, cookies also help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We only use this information for statistical purposes. We may use the information from cookies to make improvements and updates to the site and to tailor our services to our visitors needs.
Specifically we may use Google Analytics on this site.
For example, we may use Google and/or Facebook remarketing codes on this site.
A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
When using our site you consent to our use of internet cookies.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the full stop at the end of this sentence.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to assess the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.
When visiting our site, the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track users movement and gather broad demographic information for internal use.
We reserve the right to use IP addresses to identify a visitor or list member, when we believe it will enhance the user’s experience or if we feel it is necessary to enforce compliance with the website’s policies or to protect our business, the website, its visitors, our services, our Internet Service Provider partners, the list members or others.
Links to Third Party Websites
We have included links on this site for your use and reference and we may include links in emails we send to you. We are not responsible for the privacy policies on these websites or how they manage any personal data. You should be aware that the privacy policies of these sites may differ from our own and we recommend that you check them.
We do not knowingly collect information from children under the age of 13 on the site. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.
The contents of this policy may be altered at any time, at our discretion. Please do revisit this page to check for any updates or changes. By continuing to use the site you are agreeing to the new policy.
We are a UK business and we are committed to holding and processing your information according to the relevant legislation in England.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Feldon Veterinary Centres Ltd